Service Delivery Manager (REF1369B) (Budapest)

Service Delivery Manager (REF1369B) (Budapest)
Jelentkezem az állásra ›

 

The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Service Delivery Manager (REF1369B)

Tasks

DPDHL, UHD, Eskalation Management, Quality Assurance, SLA-Management 

  • Complete ownership of a customer contract
  • Commercial steering of customer contracts
  • Customer relationship management on top management level
  • Responsible customer satisfaction and continuous improvement
  • Governance of the delivery meeting contractual agreements in terms of quality, time, and financials
  • Leadership in a matrix organization across the delivery units driving client centricity
  • Responsible for farming: upselling, cross-selling and finding new opportunities
  • Quality Assurance (SLA-Incident Reports)
  • SLA-Reviews
  • Eskalation Management for the customer DPDHL
  • Monitoring of deliverys and backlogs

Requirements:

  • 1 year experience in a similar IT role
  • Fluent German language (English on negotiable level is an advantage)
  • Wide, special knowledge and years of experience in work methodologies, customer care, guidelines, law of contracts, business economics and controlling
  • International working experience in a matrix organization
  • Broad knowledge of service in excellence and ITIL
  • Securing the SDM-tasks and interests in the context of business processes

Language skills:

  • English and German

Junior

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

Munkavégzés helye

Budapest, Debrecen, Szeged, Pécs

Budapest

Küldjünk emailt, ha hasonló hirdetés kerül az oldalra?

Ne maradj le egy jó állásról!

Állásajánlatok - legnépszerűbb városok