Company Description
The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.
Service Delivery Manager (REF2259I)
Job Description
This position is filled in the Data Intelligence BU in the Digital Solutions portfolio unit of T-Systems International GmbH. The Data Economy chapter focuses on the development of the Telekom Data Intelligence Hub (DIH). We use the full range of data sources, from IoT to social media, to create sustainable innovation/value from the use of data and AI building blocks. Our solutions are both the memory and the brain of digitization. We use state-of-the-art open-source technologies and reference architectures from the IDS and GAIA-X environment. Always with the goal of bringing our customers' digitization strategies to success in the context of data spaces. As Germany's largest digital service provider, we shape the digital world together with our customers in a constantly growing market.
- Manage contract fulfillment
- Take care of invoicing
- Support in pre-sales activities, TSI Force (Salesforce) and Contract Lifecycle Management
- Monitoring and reporting of SLA compliance
- Steering of resource demand management process
- Responsible for the cost control incl. forecast and optimization proposals
- Contract Implementation and Delivery Contribution
- Project Plan Structure Management (PSP and WBS Structure)
- Preparation of Invoicing activities, Cost and Controlling awareness
- Orchestrate and manage all stakeholders in Nearshore and Offshore locations to ensure effective delivery of services
- Work close with development and/or operational counterparts to ensure high quality
- Stakeholder Management
Qualifications
- Experience with customer facing management activities (sales, product management, deal management, claim management, etc.)
- Knowledge of ITIL and Agile concepts and process management
- Experience with ServiceNow and SalesForce Tools
- German and English language knowledge
- Understanding of legal terminology
- Experience working in multicultural and international environments
- At least 3 years of experience as a Service Delivery Manager
Advantages
- Experience with Jira and Confluence
- TÜV SDM qualification
- Experience with SAP/SPPM
- Data Space and/or Data Product experience
- Process Flexibility („Can do” attitude)
- ITIL qualification
- Experience with Service Desk and/or building and maintaning 1st-2nd level support
Required soft skills
- Very good communication and coordination skills
- Stress tolerance
- Team player
Location
- Budapest
- Szeged
- Debrecen
- Pécs
