The largest ICT employerin Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH)is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sitesin Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.
Service Delivery Manager ( Videoconferencing ) REF1405G
We are looking for a Service Delivery Manager in our team who is supporting customer needs in videoconferencing operational topics.
Overview of tasks:
- Provide detailed consultancy to clients on the videoconferencing equipment that is requested.
- Knowledge of smart videoconferencing solutions for small and medium and large videoconferences and working out the right solution for the room or application as well as looking after, advising, planning and implementing. In addition, support for the aftersales service.
- Handle and process customer requests (Requirement management)
- Demand management, Hardware consultation
- Support incident management
- Alignment with interfaces: operations team, management, incident management, customer, vendor, network
- Development of the service according to customer requirements
- Vendor management (e.g., create BOMs & contact Cisco to create quotes)
- Create Cost calculation for customers
- Trainings for users (e.g., Telepresence & Webex Boards)
- Knowledge of current videoconferencing solutions & products (Telepresence, Webex Boards, MS Surface Hub and other video devices)
- Constant readiness for future training & development
- Knowledge of Incident and Change management processes
- Asset Management
- Ability to work in team
- High proficiency in German and English: Written and spoken fluently due to international environment and a large number of German customers
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.