Service Desk Team Leader - French OR German Speaking (Magyarország)

Service Desk Team Leader - French OR German Speaking (Magyarország)
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Do you have service desk experience? Have you already coordinated teams and said to be a great leader? If your answer is yes, check the details below, because we are looking for a Service Desk Team Leader for our partner, who is one of the largest providers of information technology, consulting services and business process outsourcing.

Service Desk Team Leader - French OR German Speaking

Feladatok

  • providing support regarding customers' complex requests and queries that require higher level of IT knowledge
  • handling escalations
  • answering incoming calls and emails if required in peak hours and emergency situations
  • administration in the service management tool
  • keeping SLA’s and help the team to achieve the target KPI’s
  • performing technical trainings and update training materials
  • being responsible for resource planning and shifting management
  • coordinating the daily work of the team
  • motivating team members

Követelmények

  • At least 3 years of experience in IT Help Desk/Service Desk Analyst position
  • Minimum 1 year-experience in people management
  • Advanced English AND French/German knowledge
  • Advanced knowledge of MS Office tools (Excel and PowerPoint)
  • Advanced service management tool knowledge
  • High level of flexibility, multitasking and problem solving skills
  • Interpersonal skills

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