Slovak & Czech speaking Customer Service Representative (Budapest)

Slovak & Czech speaking Customer Service Representative (Budapest)
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Randstad Hungary Kft
Randstad Hungary Kft

Alapvető elvárások

SSC (Shared Service Center) Ügyfélszolgálat, call center 1 - 2 év tapasztalat 3 - 5 év tapasztalat beosztott Felsőfokú végzettség teljes munkaidő távmunka, home office angol - középfokú cseh - középfokú szlovák - középfokú

 

Our business partner is looking for a new Slovak & Czech speaking Customer Service Representative colleague. If you are interested in the field of Customer Care and working in a fast paced environment and you have excellent communication and problem solving skills then our offer is for you!

 

Slovak & Czech speaking Customer Service Representative

Feladatok

  • Ensure the following transactions are done to the highest standard, with accuracy and reducing transaction times within agreed timeframes: Order entry, order follow-up, stock information, backorder reports & invoicing, claim & return handling and crediting 
  • Deal with customer calls and complaints effectively and professionally as per the service level agreement 
  • Ensure case and call logging to a high quality standard with regular updates on cases until successful conclusion 
  • Work collaboratively with Sales, Finance and other relevant internal stakeholders 

Követelmények

  • Excellent communication skills in English, Slovak AND Czech
  • Strong customer services experience within a fast paced, corporate environment 
  • Experience in a customer facing role, including order processing 
  • Good MS Office skills  
  • Knowledge of SFDC and SAP desired 
  • Accurate and fast data entry skills 
  • Excellent telephone manner 
  • Excellent organisation skills

Amit kínálunk

  • Competitive salary and Cafeteria benefit package  
  • Home Office opportunity 
  • Supportive working environment
  • Training support 
  • Long-term career opportunity

 

Munkavégzés helye

Budapest

 

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Budapest

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