Technical Process Manager (REF1508U) (Budapest)

Technical Process Manager (REF1508U) (Budapest)
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The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.


Technical Process Manager (REF1508U)


Lead Incident Manager

  • Coordination of Lead/Major Incidents,
  • Customer and internal management communication,
  • on call services


  • Language level C1 knowledge in German and B2 in English
  • Basic IT knowledge


  • Advanced Service Desk 2ndlevel in practice
  • Ticketing Tool knowledge, ITIL


  • Self confident
  • good stress handling ability
  • able to make decisions
  • good communications skills also in stress situations
  • customer centricity



* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.


Munkavégzés helye

Budapest, Debrecen, Szeged, Pécs



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