Technical Service Provisioner (English speaking) (Szeged)

Technical Service Provisioner (English speaking) (Szeged)
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Technical Service Provisioner (English speaking)

Tasks

  • Manage timely administration and processing of  incoming service orders by fully managing the implementation of the various components for products such as APM (Application Performance Management), MLS (Managed LAN Services), NBLS (Network Based LAN Services, NSS (Network Security Services), IBC (International Branch Connect), NST (Non Standard), DIAi / PIAi (Direct / Premium Internet Access International), SDx (Software Defined Network Solutions) in the shortest possible lead times according to processes.
  • Manage the timely administration of the Purchase Order (PO) renewal function for active components within the GAD (Global Access Delivery)  NPM (Network Provisioning Management) managed component inventory according to processes.
  • Maintain pro-active contact with local (LBU) customer representatives from the beginning of the delivery period by introducing T-GIP and the respective local delivery objective to the given customer contact including verifying customer and installation details and providing ongoing status reports to the local customer.
  • Co-ordinate local on-site engineering activities with the customer.
  • Track supplier deliverables against set timelines and continuous updates of T-GIP internal tracking / ordering tools by updating key delivery milestones and technical provisioning details.
  • Maintain a delivery reliability of all access components of at least 90% against agreed timelines and minimize internal order processing and completion delays.
  • Present own results and T-GIP generic service information to customers; participate in solution shaping customer events on request.
  • Manage the processing and administration of ‘Cancelations’ for service elements to reduce cost exposure to the company against cancelled customer contracts.
  • Support administrational migration processes. 
  • Work as a sub project leader access delivery in project implementation teams (post sales) during customer rollouts or migrations.
  • Support the monthly NPM review cycle and reporting by engaging, reviewing and analysing monthly outlier files in collaboration with the respective NPM Teams. 
  • Maintain strong collaboration with procurement for cost saving initiatives and T-GIP D&O Global Provider Management (namely the Telecom Provider Managers) for Operational provider performance management.
  • Maintain accurate administration of T-GIP’s ordering and inventory databases such as T-Gloss and Scepter.
  • Contribute to the development of T-GIP’s service offering portfolio by identifying optimization potentials for tools and processes.
  • Contribute in the generation of internal business cases for management approval for optimization in the overall cost reduction drive of T-GIP.
  • Manage and support service management activities within the live cycle of the delivery to ensure the highest level of customer satisfaction based on T-GIP’s service in excellence methodology.
  • Provide consultancy and testing support on operational procedures, interaction of operations units, usage of tools such as provider portals and inventory database during the life cycle of the projects / contracts.
  • Maintain Internal Relationship Management
  • Maintain and manage Administration / Documentation
  • Manage specifically assigned tasks set by the functional management team if and when required.
  • Support management if and when required.
  • Reporting adjustments if and when required.
  • GAD tool development / enhancement requests.
  • Process Optimization within the area

If you have…

  • Good english communication - written, verbal and presentation skills
  • Good analytical skills
  • Creative and organizational skills to create and implement service and process improvements
  • Confidence and presence to deal with customers, suppliers and colleagues at high level
  • Proactive individual
  • Ability to define and meet deadlines and targets
  • Very good team player
  • Strong track record of achievements
 
Szeged

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