As Employee and Manager Services Specialist your responsibilities would be the following:
- Be the go-to person for all Employee and Manager HR requests as first point of contact to solve respective inquiries across the DACH region
- Support the development of Employee and Manager services standards, processes and policies to provide a progressive, efficient, and consistent employee experience
- Contribute actively in HR projects and engage in the further development of HR-relevant structures/processes
- Identify improvement potential within your area of
responsibility and drive the implementation of respective improvement processes
- Document process changes and actively communicate it to all affected interfaces
- Ensure a degree of standardization, harmonization and best practice sharing within HR SCE.
Over the past decades, our partner has established itself as one of the world’s leading elevator companies. The company’s most important business line is the service business represented by over 24,000 service technicians. The product portfolio covers commodity elevators for residential and commercial building to cutting-edge, highly customized solutions for state-of-the-art skyscrapers. In addition, it also consists of escalators and moving walks, passenger boarding bridges, stair and platform lifts.
Your profile:
- Fluent in English and German
- Have a university degree
- Have experience (1-2 years) in customer service, IT Helpdesk, administration or any similar field
- Administrative as well as organizational skills, esp. when managing multiple open requisitions
- Focus on quality management and strong customer orientation
- Analytical mind focusing on problem solving and on results
- Enjoying to work in an international environment with a mindset of thinking global / acting local
