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Tasks:
- Leads major incidents, acts as the coordinator between the Resolution Teams and the Client Management
- Coordinates problem tickets on management level, tracking of RCA
- Takes responsibility for the deadlines determined by clients
- Leads effective incident management meetings
- Informs the clients and the Service Delivery Management via appropiate channels
- Ensures all allocated actions/responsibilities and supervises documentation including updates in ServiceCenter
- Participates in the Change/ Incident Resolution Teams meeting to explore the potential deficiencies
- Prepares impact analysis in cooperation with the service provider groups
- Ensures the review of incident records
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If you have…
- University/College degree in the field of IT
- At least 3-5 professional experience in similar field (application management, incident handling, 2nd/3rd level support)
- Confident English knowledge
- Oracle SQL, ORACLE (3-5 Years)
- Red Hat Linux as User
- JBOSS administration
- 3 tier architecture, J2EE
- ITIL
Advantages
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