German Speaking Subject Matter Expert Level 1 (Budapest)

German Speaking Subject Matter Expert Level 1 (Budapest)
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About TCS Hungary’s IT IS Unit:

Come and work in our constantly growing Hungarian Global Delivery Center. As one of the largest Business Units of TCS Hungary, the IT-IS Unit provides IT Service Desk solutions to top international clients in a long-term partnership, continuously helping them expand their business and develop new opportunities. You will have the opportunity to:

Be part of a real multinational team and environment (90+ nationalities in TCS Hungary)

Develop your career path and grow domain wise (vertical and horizontal opportunities for growth and rotation among different units)

Learn and develop soft and hard skills (1000+ internal training)

German Speaking Subject Matter Expert Level 1

FUNCTION

  • Facilitate the communication between the first and second support level
  • Be responsible for the quality of the services provided and contributes to the training of team members
  • Be responsible for daily performance and volume reporting and providing technical feedback to the team
  • Be the first point of contact for technical and process-related challenges
  • Drive technical team meetings
  • Ensure smooth knowledge transfer and training of level one team members when needed
  • Understand quality requirements and aspects of the account and work according to those regulations reaching outlined Key Performance Indicators
  • Ensure a high level of customer satisfaction

REQUIREMENTS

  • A high school diploma
  • Speak German, and English on a business level
  • Prior experience in the IT field as a Service Desk Analyst (minimum 2 years)

… it would be an advantage if you also have:

  • Functional understanding of Microsoft Operating Systems (Control Panel, Command Prompt, Network, and Sharing Center, Internet Explorer, Printers)
  • ITIL Foundation
  • Advanced technical understanding of Microsoft applications, Networks, IT Security, Telephony Systems, and ITSM Tools
  • Basic Windows, Office 365, and Network troubleshooting skills

 

Budapest

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