Our partner is a global-leading innovator in materials science, with 170 years of life-changing inventions and category-defining products, specializing in pecialty glass, ceramics, and related materials and technologies.
They are looking for a motivated and dynamic candidate member to join their team as an Issure Resolution Associate.
Working hours: 14.00-22.30
Issue Resolution Associate
Feladatok
Day-to-Day Responsibilities:
- Support complex operational processes, providing support for basic inquiries, issues, and requests through Salesforce
- Assist operations in achieving and maintaining compliance with policies, procedures, standards
- Support the operation and related functional groups with solutions to problematic areas and operational needs
- Identify root cause of issues and collaborate with leadership to apply corrective/preventative actions
- Check and verify records for payment resolution
- Perform independent bank verifications for banking related change requests
- Propose and implement solutions for routine problems
- Demonstrates process control and process discipline
- Ad hoc support across all service areas
Travel Requirements: <10% domestic travel possible; depending on business need
Követelmények
Requirements:
- Bachelor’s degree required
- 1 to 2 years of Shared Service or Finance experience preferred
- Ability to work in a global team that requires cross-functional team collaboration
- Problem solving, analytical skills, exceptional follow through, root cause analysis, critical thinking
- Takes initiative and effectively manages self through a fast-paced environment
- Highly proficient with Microsoft Office products including Outlook, Word, Excel, PowerPoint
- Driven by process, results, and deadlines
- Follows defined process control and process discipline
- Ability to work both as an individual and team contributor, demonstrate the ability to multi-task and hit required deadlines/work allocation targets, and demonstrate positive goal-oriented behavior
Preferred skills:
- Salesforce/Concur/PeopleSoft/SAP system experience
- Experience with invoice/payment issue resolution across multiple ERPs
- Understanding of Shared Services/Finance Organizations
- Ability to work independently
- Exceptional time management skills
Amit kínálunk
- Cafeteria
- Free parking in the office
- Private health insurance
- Hybrid work schedule (50%)
- Yearly bonus based on performance
Munkavégzés helye
