Key Account Manager - AMR (Afternoon shift) (Budapest)

Key Account Manager - AMR (Afternoon shift) (Budapest)
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About us

At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.

The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies.

We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society’s evolving needs. Learn more about our What and our Why and how we can work together.

Our Global Business Center (GBC) in Budapest was established in 2004. Our diverse and multinational workforce of ~2,000 fellow colleagues has been powering ExxonMobil’s global businesses ever since. We are proud to work in an inclusive, safe, and vibrant work environment and we are aiming to provide an exciting, long term career to all our employees. We develop together, we grow together. Proudly awarded as Responsible employer of the year and received an award for Diverse workplace and award for Ergonomic program.

Key Account Manager - AMR (Afternoon shift)

WHAT ROLE YOU WILL PLAY IN OUR TEAM

In the commercial career field we deploy commercial opportunities, build key relationships and shape our business strategies through insights & analysis. In Budapest, the commercial career field is represented by Product Solutions, Upstream and Environmental & Property Solutions.

The Business to Business Key Account Manager strives to deliver the Customer Services (CS) differentiated offer and an outstanding customer experience for key customers. His / her key goal is to build trust with the customer, identify opportunities to improve customer experience, and to become the go-to contact for any issues, problems or inconveniences the customer might face. At the same time she / he works with internal and external parties to ensure that these opportunities and needs are addressed effectively. The person plays a key role to facilitate a sustainable and long-term business with the customer and increase customer lifetime value.

WHAT YOU WILL DO

  • Build and maintain strong relationship with key customers, act as an escalation point for regarding customer services matters.
  • Identify and focus on helping CS create more value and to reduce customer effort for these strategic accounts, and eventually improve customer satisfaction.
  • Analyze and understand customer centric KPI’s and SLA’s.
  • Identify trends and coordinate actions to pursue improvement opportunities.
  • Work directly with the dedicated contact center resources (Customer Experience Professionals & Specialists) to proactively address customer needs.
  • Drive root cause analysis and communication when a process breaks and the customer is impacted.
  • Create ownership for organizational commitments in regards of safety, controls, stewardship, business unit, business continuity plan, and cross functional interaction.

ABOUT YOU: SKILLS AND QUALIFICATIONS

  • Master’s or bachelor’s degree in Business Economics / STEM (science, technology, engineering, and mathematics) / Business Administration, or equivalent.
  • At least 3 years relevant experience in strategic account management or OtC customer service in a Business to Business environment. Field sales experience is an advantage.
  • Analytical skills, able to generate customer insights.
  • Strong collaboration, organizational, project, process, and change management skills.
  • Ability to work independently and proactively.
  • Good interpersonal and communication skills.
  • Excellent issue diagnosis, root cause analysis and problem solving skills (e.g., advanced customer operational issues; system and application failures; process gaps, breakdowns).
  • Full professional proficiency in English. French is an advantage.
  • Willingness to work afternoon shifts (12 - 8 pm).

YOUR BENEFITS

An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance, and life. ExxonMobil Hungary offers a variety of benefits to support and protect your health and financial wellbeing.

Currently ExxonMobil offers from Day 1:

  • Premium+: Annual bonus to recognize active service with ExxonMobil on top of your competitive pay.
  • Flex Your Day opportunity - providing flexibility around where and when you work
  • Private Health insurance and Employee assistance Program
  • Life insurance
  • Opportunities to enhance communication and language skills, job specific and broader trainings, mentoring, self-development opportunities, tuition assistance program supporting studies with business relevance
  • Wellness programs with a wide range of activities including ergo breaks, ergonomics support, office yoga, massage and much more!

Currently ExxonMobil offers those with continued employment:

  • Voluntary Pension Fund (after 3 months of employment)
  • Cafeteria (after 3 months of employment)
  • Service Awards (at key service anniversary milestones)

 

Please note benefits may be changed from time to time without notice, subject to applicable law.

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