Operation Manager (Pécs)

Operation Manager (Pécs)
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Operation Manager

 

Tasks:

  • Specifies how the service is structured and how the deployment model looks (Service Design)Managed daily operations.
  • Plant capacities and activities of the ITIL processes in accordance with the Treaty and the Scope Statement
  • Ensures compliance with the defined KPIs and in-service Assignment objectives set
  • Management of the service team, usually the team members to near shore / offshore locations
  • Prepare, if necessary, contract changes and demands, before in corcodance with the responsible SDM. The OPM can inniciate such changes
  • Prepare the Customer reporting and internal reporting regarding service numbers beforeIs service representative for service-Owner, Management, Customer (together with the service owner) and other stakeholders
  • Applies the service T-Systems process standards to adequately
  • Works with the service owner especially in Continual Service Improvement and escalation of customer / third party together
  • Ensures and controls different lifecycles of the ITIL processes for Incident, Problem and Change ManagementIn on call service, the OPM's responsibility to allocate workforce to secure the continual availability of solution for incoming calls
  • In cooperation with the different Squads (DevSupport, Business) and also POs and the SDM, responsible for the OLA and SLA in concordance with the responsible SDM, creation and maintaining
  • Responsible to secure the tenant creation and subscription processes in Microsoft Azure

If you have…

  • English knowledge negotiation level in spoken and written – must haveMinimum 2-3 years of relevant experienceAgile mindset

Advantages

  • German knowledge is good to have but not necessaryITIL knowledgeMicrosoft Azure knowledge
 
Pécs

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