Mind-Diák Szövetkezet

• Collect and register inquiries, requests, claims, returns from external and internal customers in a timely manner, based on predefined priorities.
• Manage incoming customer calls and monitor new cases coming via email
• Aim for “first call resolution” practice especially for requests
• Classify and Assign cases to the responsible resolution team/colleagues if first call resolution is not possible
• Support request/claim resolution process with additional data gathering and communication
• Monitor operational reports, follow-up on all requests and claims to secure resolution and communication to customer

• Ongoing university studies (active student status in Hungary)
• Fluent English and Italian language written and verbal

• Previous experience in communication area is a plus

• Flexible home office policy
• Trainee program opportunity
• Thesis support
• Paid leave
• Weekly Yoga/Pilates classes, Monthly Board Game Nights, Summer/Winter Events, Well-Being Lectures Sport Clubs
• Months 1–3: gross HUF 2,400/hour, from the 4th month onward: gross HUF 2,600/hour

Budapest XIII.