Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries.
We are looking for a
Senior L3/L4 Application Analyst (MT)
Key tasks and responsibilities:
1: Service Delivery Management
- Communication to the Project Team about the importance of meeting customer requirements including the statutory and regulatory requirements
- Creates and executes project work plans and revises as appropriate to meet changing needs and requirements
- Periodically reports progress and performance and other parameters of accounts in scope to Project Leader via the Weekly Status Reports as per the schedule or as and when requested
- Manages day-to-day operational aspects of a project and scope
- Reviews deliverables prepared by team before passing to client or offshore team as and when required
- Ensure customer satisfaction with respect to delivery
- Define and implement the processes and procedures required for enhancing the quality of deliverables and increasing customer satisfaction
- Meeting internal quality guidelines and standards
- Identify and implement standard processes and procedures for work initiation, project definition, management reporting and project closure
- Review and recommend changes to process
- Coordinate with stakeholders on service delivery related issues and communicate in time on progress, delays and risks
- Ensure that standard methodologies and processes are being followed
- Responsible for the successful definition, testing, management and launch of product modules
- Conduct requirements definition sessions
- Develop functional requirement specifications for new modules
- Develop use cases for QA testing, monitor/prioritize bug logs
- Coordinate product deployments and write release communications
- Work collaboratively with Project Management, Content, UX/UI, IT, QA and development teams
- Act as subject matter expert for your product and conduct training sessions as appropriate
- Assisting with the business case
- Planning and monitoring
- Translating and simplifying requirements
- Requirements management and communication
- Tracks and fully documents changes for functional and business specifications
- Participates in user acceptance testing and testing of new system functionality
- Develops training curriculum and conducts formal training sessions covering assigned systems module
2: Coordination
- Cooperate with teams at different locations
- Maintain good and effective relationship with all internal and external stakeholders
3: Operation Management
- Initiate process improvement activities for service level improvements
- Track, monitor and take proactive actions to precede any non-compliance
- Report of the potential risks
- Collaboration with higher Management to ensure correct realization of the contract in terms of Client’s requirements and claims, performances, security, environmental and legal constraints, quality of the deliverables
- Prepare and maintain all documentation as per requirements of actual iQMS version
- Keep, track and follow all Security guidelines as per ISO standards as well as internal requirements
- Report if network and voice related equipment are not functioning properly
4: Knowledge Management
- Share lessons learnt and best practices with other accounts
- Ensure that appropriate knowledge base is created, being used and updated frequently
- Define roles and responsibilities clearly for capturing and sharing of knowledge
- Gain understanding of latest technologies
- Recommend upgrades to customer , if necessary
- Maintain high standards of software quality within the team by establishing good practices and habits
- Develops training curriculum and conducts formal training sessions covering assigned systems module
5: Processes
- Cooperation with internal support groups (HR, Admin, Payroll & Finance, IS, Delivery Excellence, Pre-Sales)
- Follow all internal processes
- Complete reporting requests by direct and indirect Superiors
Requirements:
- College or University Degree
- Fluent English
- Good knowledge of Windows XP, Microsoft Office and Internet Explorer
- Experience with Agile/SCRUM process
- Ability to diagnose and troubleshoot problems quickly
- Motivated to learn new processes and domains
- Strong time management skills
- Ability to take full ownership of tasks and projects
- Team player with excellent interpersonal skills
- Strong verbal and written communication
- Possess Can-Do attitude to overcome challenges
- Self-motivated and directed
We offer a colorful and dynamic work environment with:
- Market competitive compensation package
- A great diversity of people, cultures and business areas
- Language courses and training
- Global and diverse working environment
- On-site relax & gym rooms
- Volunteering, sport and employee events
- Remote work and home office opportunities
Start: ASAP
Salary: competitive
Job opportunity: full time, employee position
Location: Budapest, Hungary
Please submit your your CV online in English