Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries.

We are looking for a

Senior L3/L4 Application Analyst (MT)

Key tasks and responsibilities:

1: Service Delivery Management

• Communication to the Project Team about the importance of meeting customer requirements including the statutory and regulatory requirements
• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements
• Periodically reports progress and performance and other parameters of accounts in scope to Project Leader via the Weekly Status Reports as per the schedule or as and when requested
• Manages day-to-day operational aspects of a project and scope
• Reviews deliverables prepared by team before passing to client or offshore team as and when required
• Ensure customer satisfaction with respect to delivery
• Define and implement the processes and procedures required for enhancing the quality of deliverables and increasing customer satisfaction
• Meeting internal quality guidelines and standards
• Identify and implement standard processes and procedures for work initiation, project definition, management reporting and project closure
• Review and recommend changes to process
• Coordinate with stakeholders on service delivery related issues and communicate in time on progress, delays and risks
• Ensure that standard methodologies and processes are being followed
• Responsible for the successful definition, testing, management and launch of product modules
• Conduct requirements definition sessions
• Develop functional requirement specifications for new modules
• Develop use cases for QA testing, monitor/prioritize bug logs
• Coordinate product deployments and write release communications
• Work collaboratively with Project Management, Content, UX/UI, IT, QA and development teams
• Act as subject matter expert for your product and conduct training sessions as appropriate
• Assisting with the business case
• Planning and monitoring
• Translating and simplifying requirements
• Requirements management and communication
• Tracks and fully documents changes for functional and business specifications
• Participates in user acceptance testing and testing of new system functionality
• Develops training curriculum and conducts formal training sessions covering assigned systems module

2: Coordination

• Cooperate with teams at different locations
• Maintain good and effective relationship with all internal and external stakeholders

3: Operation Management

• Initiate process improvement activities for service level improvements
• Track, monitor and take proactive actions to precede any non-compliance
• Report of the potential risks
• Collaboration with higher Management to ensure correct realization of the contract in terms of Client’s requirements and claims, performances, security, environmental and legal constraints, quality of the deliverables
• Prepare and maintain all documentation as per requirements of actual iQMS version
• Keep, track and follow all Security guidelines as per ISO standards as well as internal requirements
• Report if network and voice related equipment are not functioning properly

4: Knowledge Management

• Share lessons learnt and best practices with other accounts
• Ensure that appropriate knowledge base is created, being used and updated frequently
• Define roles and responsibilities clearly for capturing and sharing of knowledge
• Gain understanding of latest technologies
• Recommend upgrades to customer , if necessary
• Maintain high standards of software quality within the team by establishing good practices and habits
• Develops training curriculum and conducts formal training sessions covering assigned systems module

5: Processes

• Cooperation with internal support groups (HR, Admin, Payroll & Finance, IS, Delivery Excellence, Pre-Sales)
• Follow all internal processes
• Complete reporting requests by direct and indirect Superiors

Requirements:

• College or University Degree
• Fluent English 
• Good knowledge of Windows XP, Microsoft Office and Internet Explorer
• Experience with Agile/SCRUM process
• Ability to diagnose and troubleshoot problems quickly
• Motivated to learn new processes and domains
• Strong time management skills
• Ability to take full ownership of tasks and projects
• Team player with excellent interpersonal skills
• Strong verbal and written communication
• Possess Can-Do attitude to overcome challenges
• Self-motivated and directed 

We offer a colorful and dynamic work environment with:

• Market competitive compensation package
• A great diversity of people, cultures and business areas
• Language courses and training
• Global and diverse working environment
• On-site relax & gym rooms
• Volunteering, sport and employee events
• Remote work and home office opportunities

Start: ASAP

Salary: competitive

Job opportunity: full time, employee position

Location: Budapest, Hungary

Please submit your your CV online in English