Senior People Operations Specialist

ACCOUNTABILITIES:

• In close collaboration with supported functional areas and key business stakeholders, proactively identifies training needs and areas for improvement.
• Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience, and employee input in a project environment.
• Support Quality & Risk Management, Measurement & Reporting needs
• Ensure that teams are following documented processes and to enforce best practices.
• Ensure data was accurately collected and documented. 
• Looks for continuous improvement in the team members skills and to enhance the quality of our products.
• Build knowledge repository's, update, and improve processes.
• Management of external auditing processes and staff
• Coaches team members and provides training to employees.

RESPONSIBILITIES:

• Handle Employee, Manager and HR inquiries  
• Investigate on requests which cannot be resolved by analysing the nature of the request, and route them to the appropriate HR colleagues, maintain customer contact until request is resolved 
• Follow up on resolution and inform customer on status 
• Prioritize and solve issues in the spirit of Employee Experience 
• Comply with policies and procedures and service levels 
• Share knowledge and best practices within People Operations team 
• Track customer queries according to standard operating procedures in Workday Help and produce reports if needed 
• Review and ensure regular maintenance and update of SOPs in scope  
• Run and create reports 
• Provide input and support to build and maintain our Knowledge Base 
• Identify opportunities for improvement, standardization  
• Execute assigned project activities (e.g. Workday Help, Workday etc) 
• Execute assigned People Operations’ activities

REQUIRED SKILLS / EDUCATION / QUALIFICATIONS 

• A bachelor’s degree in human resources, business administration, or a related field with at least 2 years experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
• Practical understanding of HR laws, regulations, and requirements.
• Experience with HRIS system and Microsoft 365.
• Organizational skills and the ability to manage multiple tasks simultaneously.
• Excellent written and verbal communication skills to effectively manage benefits information and educated employees.
• A proactive approach to problem-solving and the ability to work independently.
• Preferred Qualifications: Bachelor’s degree in human resources or related field preferred

KEY COMPETENCIES:

•         Cultivates Innovation

•         Collaborates cross-functionally

•         Communicates effectively

•         Customer focus

•         Nimble learning

•         Drive results

•         Attentions to details

•         Knowledge of various HR processes

•         Fluency in English, additional language knowledge is an advantage

•         3+ years HR working experience

•         Minimum 1-year global project support experience related to HR Technology

•         Experience in working with service experience platforms and knowledge bases such as ServiceNow, Workday Help or similar is an advantage

•         Experience with HR Technology, Workday a plus

•         Ideally experience working across multiple HR domains

OUR OFFER:

• Contribute to our mission: Let’s Solve Water
• We offer you a professional career in one of the leading multinational company, challenging work
• Internal development opportunities
• Excellent atmosphere, friendly environment, teamwork

LOCATION: Törökbálint Tópark u. 9