Senior ServiceNow Implementation Business Analyst (Budapest)

Senior ServiceNow Implementation Business Analyst (Budapest)
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Senior ServiceNow Implementation Business Analyst

Tasks

  • Helps to define the development of IT solutions that would be necessary for solving the business issues
  • Builds a trusting relationship with major project stakeholders and leads them to adoption of the best solution
  • Supports the management at strategic planning and at the identifying of the organization's business needs. Will act as consultant
  • Specifies and documents the requirements of key stakeholders towards the software systematically (via meeting, observation, analysis etc.)
  • Provides analysis and modeling for companywide business processes.
  • Is able to deduce needs from business operation field and to realize IT development potentials
  • Has founded technical/economical knowledge about the particular business area he is working on Provides process design to standardize organization’s workflows and business operation, defines related KPI’s
  • Works with multiple complex systems on a wide range area, takes responsibility for interface design.
  • Prepares proposals and concepts in IT migration and helps with transition projectsKey contact between customers and the IT development team.
  • Conducts professional consultation with architects, the project manager, team leaders, technical leads, developers and testers
  • May operate as 2nd level support when the normal support/system administration is confronted to a problem which they cannot solve.
  • Provides post-implementation support

If you have…

  • 5+ year of Business Analysis experience
  • 3+ year of professional experience supporting the configuration and development of ServiceNow
  • Strong oral and written communications skills (both business English and Hungarian)
  • Complex practical ITIL knowledge through the whole Service Management Lifecycle
  • Comprehensive knowledge of ServiceNow platform key capabilities and workflow solutions
  • Supervisory experience working with a diverse internal and client teams
  • Experience implementing systems using the Agile/Scrum methodology and in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
  • Experience designing and implementing IT and Non-IT related process workflows, procedures based on technical standards and best practices
  • Experience in test plan creation and execution as well as provide guidance for key users, preparation of corporate knowledge articles and conducting trainings Administration of a ServiceNow instances including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items
  • Personal qualities: strong analytical skills, creativity, innovation, passion, need for self-development and a sense of humor (we are a team of ‘veteran’ IT-geeks, friends with extraordinary personality)
 
Budapest

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