Service Delivery Management Specialist (Budapest)

Service Delivery Management Specialist (Budapest)
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Hungary’s largest ICT employer is waiting for you!

Service Delivery Management Specialist

We are looking for an enthusiastic and experienced professional to our teamin Service Delivery Management Specialist role.
 
Tasks:

  • Establishes processes to provide consistently high levels of service in a cost-effective manner
  • Identify and drive continuous service improvement opportunities
  • Contribution to financial planning (AMLS)
  • Reporting of SLA targets and contractual fulfillment
  • Coordination of support operations and professional leadership
  • Collaboration with cross-functional units
  • Close co-operation with Application Management
  • Complaint management activities

If you have…

  • German language skills (minimum intermediate level)
  • English language skills (minimum intermediate level)
  • Minimum 1 year relevant experiences, preferably in service operations
  • Excellent communication skills
  • Self driven personality
  • Open to business travel
  • Able to oversee the financial reports
  • Strong analytical skills
  • Team player 

Advantages:

  • Application operational or service delivery related background is a plus
  • Experience in financial/resource planning

Attitude:

  • Flexibility
  • Self initiator
  • Logical thinking
  • Excellent organization skills
  • Good co-operator
  • Open to new things and knowledges
 
Budapest

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