The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

We are looking for an experienced and committed Service Delivery Manager to join our team within Deutsche Telekom Technik.

You will be responsible for overseeing the end-to-end service delivery process of complex customer services at national and international level, with a focus on performance, digitalization, and process optimization.

The Core Networks & First Line Maintenance (T-CNF) unit is responsible for the core network: from planning to development to operation – we own the full value chain and deliver network functions and capacities in the highest quality, both nationally and internationally.

Within T-CNF, the Super Squad International IP Networks & Services (IIP) is responsible for network design, backbone concepts, planning, and implementation of Deutsche Telekom’s international IP network infrastructure (IP2, IPLS, iDCN).

We deliver Intercarrier and Wholesale services for Deutsche Telekom Global Carrier, including L2/L3 VPNs, public (IP Transit and IP Peering), and IPX services.

For business customers, we provide MPLS backbone and Internet services to support IntraSelect IP-VPN production and SD-WAN underlay solutions.

Our team is strongly focused on synergies, E2E automated production, and new product and service enablement.

Your Tasks

• Ensuring the entire service delivery process at national and international level and the best possible use and performance of the system for the customer; managing the entire life cycle of a service.
• Analyzing and optimizing the service performance for a complex customer service throughout the entire life cycle.
• Defining and monitoring the service performance KPIs of complex technical systems (e.g., speed, capacity utilization, response time), including the effects on customer experience.
• Applying good knowledge of IP networks – or being open and willing to learn it.
• Providing support in change processes through advice and training.
• Managing complex projects and cross-functional initiatives.
• Demonstrating excellent communication skills across all organizational levels.
• Evaluating digitalization projects in both quantitative and qualitative terms.

Requirements

• Minimum of 5 years of experience in a similar role within the IT or telecommunications industry.
• Proven experience in managing complex projects and service delivery processes.
• Technical knowledge of IP networks and telecommunications technologies is beneficial, including the ability to define and monitor key performance indicators (KPIs).
• Excellent team and project management skills, with the ability to analyze and optimize business processes.
• Strong communication skills across all organizational levels; basic understanding of German is beneficial to effectively collaborate with the team based in Germany.
• Strong analytical mindset for evaluating digitalization initiatives and service performance.
• Flexibility and adaptability, openness to learning new technologies, and ability to thrive in a dynamic, international environment.
• Experience in providing advice and training to support change processes.
• Willingness to travel for business purposes approximately once or twice a year.
• English and German knowledge is a must (min. B2 level)

• You will work in a great team aged between 25 and 60 with high skills in service delivery. The missing part is someone who is more into digitalization and process automation. We need you to work on our d2d delivery topics but will give you the freedom to be creative in developing your own ideas.
• This role involves interaction with both internal and external customers, as well as our partners.
• The position offers a unique opportunity to contribute to the digital transformation of service delivery and performance management.
• We value creativity, initiative, and the ability to think beyond standard processes — especially in the context of automation and simplification.

Budapest, Debrecen, Pécs, Szeged