Technical Service Delivery Manager (Budapest)

Technical Service Delivery Manager (Budapest)
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Technical Service Delivery Manager

From a T-Systems end customer perspective, a service chain describes the service provided by Production. Service chains are customer-specific and contain service chain links that are largely standardized and consist of offering and standard delivery elements.

The Service Chain  Operation Manager

  • is responsible for the management of the service chain(s) and for the entire service provision of the service chain in terms of time and quality,
  • coordinates the services to be provided
  • is the first point of contact in relation to the service chain(s) for the Service Delivery Manager.

Tasks:

  • Fulfills standard customer requirements (information, advice, support, etc.) within the scope of the existing  services
  • Fully comprehensive responsibility relating the operation of service chains also including 3rd party (non TSA partner)
  • planning and coordination of smaller projects around the operation from the technical perspective
  • support for complex error detection and creation of the Root Cause Analysis
  • Clarification (technical focus) of customer requests for changes / expansion of services including managment of the service catalog
  • Responsibility for the complete service chain of customer application
  • Ensure performance and quality of the operation, Coordinating the daily business
  • Handling of escalations
  • Advises and supports the SDM with respect to commissioning and cost optimization.
  • Plans and develops efficiency improvement measures in coordination with the SDM and takes responsibility for their implementation within Delivery.
  • May be involved as a consultant regarding existing business.
  • Transfers Service Chains from the transformation phase into the operating phase and controls/manages the Service Lines involved via the OPMs.
  • Acts as  a SPOC for production-related issues in the Service Lines and for SDM.
  • is responsible for the completeness and quality of data in the Asset and Configuration Management system of a Service Chain.
  • Ensures the agreed upon reporting is provided, for example according to OLA, SDE etc.

If you have…

Requirements

  • Fluent German language knowledge in spoken and written  
  • intermediate English language knowledge
  • Proactive problem solving ability
  • good coordination, communication and problem solving skills
  • result and customer oriented mindset
  • previous experience relating infrastructure operations and cloud technologies
  • konwledge relating IT Architecture
  • At least 1 year of Operation Manager experience is preferred
  • Experience in optimizing operational processes
  • Experience in technical project management
  • Team coordination experience

Advantages:

  • Service Delivery Manager experience
  • ITIL Foundation certificate, and/or equivalent work experience
  • Project management experience"
 
Budapest

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