As a Technical Support Analyst, your main responsibility will be to provide exceptional frontline customer and technical support through various contact methods, such as phone, chat, and email. You'll assist customers by offering information about our partner's products and services, helping them process orders, addressing their complaints, ensuring customer retention, and troubleshooting technical issues.
Make sure to follow our Data Privacy and Security Policy
Take charge of customer issues and follow them through to a solution
Follow the procedures to escalate unresolved issues to the right internal teams
Investigate, diagnose and find solutions for hardware and software problems
Ensure customer issues are resolved promptly while maintaining top-quality interactions
Communicate positively with team members, customers, and other partners
Provide quick, reliable, and accurate information to customers, adjusting your communication to their pace and technical level
Fluency in French and English
Minimum High school diploma or equivalent
Previous BPO or Customer Service experince
Knowledgeable about Bluetooth technology
Extensive experience in hardware and software troubleshooting
Solid understanding of Microsoft Office products
Familiarity with wireless local-area networks (WLAN)
Strong interest and aptitude for electronics and technology
Problem solving, organizational and people management skills
Debrecen
