Employee Experience (EX) Solutions Expert

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues. Xylem is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

 Job Overview:

The Employee Experience (EX) Solutions Expert (remote) focuses end-to-end on ensuring our Workday users are well equipped with training, information and support, in order to drive adoption, user satisfaction and overall efficiency and effectiveness of our people processes or specific service use-cases.

This is a remote position but will require someone with the flexibility to travel when / if needed.

Key Responsibilities 

• Support tactical change management activities of our strategic human capital enablement program (Workday rollout) 
• Build content, knowledge articles & training materials to ensure end users have the right information at their fingertips 
• Establish ongoing feedback loops to continuously evaluate and improve the employee experience of our Workday platform and HR processes 
• Contribute to the establishment of content governance framework 
• Setup and maintain content governance structures based on the approved framework 
• Orchestrate ongoing maintenance and evolution of content 
• Liaise with HR and Workday Product Owners to identify and implement improvement opportunities for better employee experience 
• Execute assigned project / operational activities  

 Key Competencies/Skills required  

• User Experience Management 
• Project Management and or coordination capabilities preferred 
• Continuous improvement mindset 
• Cross-functional collaboration 
• Effective communication 
• Inspiring accountability 
• Digital creativity – Visual design skills preferred 
• Customer focus 
• Nimble learning 
• Drive results 

Qualifications: Education, Experience 

• Bachelor’s Degree in Human resources or related field preferred, visual arts or similar 
• 3-5 years’ experience in change management or projects related to HR Technology 
• 3-5 years’ experience in working with service experience platforms and knowledge bases such as ServiceNow, Workday Help or similar 
• 5+ years HR working experience  
• Experience in digital content creation, instructional/eLearning design 
• Ideally experience working across multiple HR domains 
• Strong business writing skills in English 
• Fluent in English – speak, read and write  
• Travel: Some global and regional travel required