Italian speaking customer service specialist (Budapest)

Italian speaking customer service specialist (Budapest)
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Vezető IT Outsourcing partnerünk részére keresünk munkatársat

ITALIAN SPEAKING CUSTOMER SERVICE SPECIALIST

(16-0552)

pozícióba.

Feladatok

  • We are looking for candidates to support our client - an American company acting as global medical provider in the life science sector - as Italian Speaking Customer Service Specialist.
  • The candidate will be responsible for providing the highest level of customer service and managing all aspects of the order process, including price quotations, placing orders, backorder statistics, backorder communication (internal, external) and the handling of returned goods. Conduct first level product support to customers and channel all customer communication both for internal and external parties. The Customer Service Specialist will work with Commercial, Finance and International distribution personnel on all aspects of the Company’s sales cycle.
  • Manage key customers for the business ensuring excellent service delivery at all times and attending face to face meetings with customers on a regular basis
  • Receive and handle telephone enquiries from customers. Ensure that product alternatives are offered where necessary
  • Manage group mailbox ensuring that all orders are placed on a daily basis and all inquiries are dealt in a timely manner
  • Raise tickets for customer data updates
  • Process credit notes as required relating to price or delivery discrepancies
  • Ensure all customer feedback is logged immediately, tickets followed up and customer receives timely feedback
  • Liaise with appropriate warehouse personnel in respect of product distribution, shipping, lead time and product returns
  • Provide prompt and accurate feedback to the Customer Service Team Leader on any specific issues as they arise
  • Liaise with other internal departments in respect of resolving customer enquiries
  • Build and maintain strong working relationships with Customers, the Commercial team and all other internal functions
  • Cover for other team members as required (cross country

Elvárások

  • Qualification: min. High school degree, preferred Bachelor’s Degree – preferably area of specialization in Business Management, Communications, Sales and Marketing, and Business Administration
  • Experience: min. 1 year of experience as Subject Matter Expert in a B2B customer service or account management setting, handling order management, customer queries, cases, requests and complaints, experience of using ERP systems, preferably SAP- advantages
  • Language skills: native or fluent Italian (C1) and min. Intermediate (B2) English skills

Amit kínálunk

  • Competitive salary + Annual bonus system + Cafeteria package
  • Home office option
  • Free medical services
  • Company insurance
  • Online trainings
  • Language course reimbursement
  • All You can Move Sportpass + other discount fitness options

A munkavégzés helye

:Budapest (home office available)

 

 

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HumanField Vezető- és Specialistakiválasztó Kft.

www.humanfield.hu

 

Budapest

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