The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH)is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

We are seeking a Senior Customer Delivery Manager to take end-to-end accountability for customer service delivery in the international health market. This role involves managing service quality, optimizing portfolios, and collaborating with top management to drive success.

Key Responsibilities:

• Manage customer delivery from end to end, ensuring high service quality.
• Oversee portfolio items in the data center business and optimize the service catalog.
• Monitor and improve delivery performance and quality, working closely with internal teams and suppliers.
• Establish and maintain strong communication with customers, focusing on technical aspects.
• Engage with top management and develop global cooperation strategies across national and international markets.

Requirements

• Fluent German (mandatory) – Required for direct communication with German customers.
• Strong English (mandatory) – Required for internal communication within our international company.
• 5+ years of experience in service catalog management.
• Strong communication skills and a customer-centric approach.
• Proven expertise in billing processes and business process analysis.
• Experience leading interdisciplinary project teams at an international level.
• Well-connected in cloud services and/or public cloud communities.
• Strong technical leadership, problem-solving, and analytical skills.
• Confident presentation skills with the ability to engage at senior levels.
• High adaptability to dynamic and fast-paced environments (startup mentality).
• Willingness to travel nationally and internationally.
• Experience with agile methodologies and tools.

Budapest, Debrecen, Pécs, Szeged