Duty Manager (English and German) (Budapest)

Duty Manager (English and German) (Budapest)
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Our multinational client is a prestigious telecommunication company with worldwide presence, for which we look for a Duty Manager (English and German).

Duty Manager (English and German)

Tasks

Your task will be to:

  • Act as Incident Manager on Crises/Major P1 incidents
  • Receive phone call/mail request escalations from customer/SRM/account team based on ticket Severity/SLA
  • Evaluate Customer Business Impact
  • Take ownership of the incident and drive agents to make real progress toward resolution with the tickets
  • Escalate maintainers, suppliers and teams on the right time when the problem is not been solved
  • Monitor all ticket queues and route/assign incidents to specific teams
  • Coach the agents

Requirements

  • Fluent in English and German
  • At least 3 years experience in tele/data communications environment
  • 2 years experience in Esclation/incident Manager Role
  • Good understanding of Network Solution (voice/Data)
  • Excellent customer care skills

Offers

  • Supportive corporate culture
  • Inspiring working teams
  • Competitive salary and benefit package
  • Professional development programs, trainings and educational support
  • Employee and Family Friendly Workplace

Workplace

Budapest

 

Budapest

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