German Speaking Customer Service Manager (Budapest)

German Speaking Customer Service Manager (Budapest)
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German Speaking Customer Service Manager

Location:

Budapest

Responsibilities:
  • Manage the customer service activities of 3-4 teams with business projects
  • Coach Team Leaders to help them a continuous improvement in the organization
  • Follow up team performance, create and implement objectives and development plans for the direct reports
  • Support career development for team members by providing continuous learning and training opportunities
  • Ensure Global Process Standards are embedded and adhered to in a day to day operations
  • Analyse performance reports on a periodic basis, interpreted data to identify trends and implement operational improvement initiatives
  • Develop and maintain internal and external relationships regarding specific business issues
Requirements:
  • University or College degree
  • Fluency in German and English
  • Strong people and performance management skills
  • Minimum 5 years of work experience gained in a supervisory role in Customer Service/Service Desk or similar service operation roles
  • Ability to communicate effectively with the client to identify needs and evaluate alternative business solutions
  • Good negotiating and influencing skills
  • Experience with SAP, Siebel and MS Office
What we offer:
  • Competitive salary and benefits
  • Modern office environment
  • Being part of a continuously growing multinational company
  • Home office opportunity

 

Budapest

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