Service Delivery Manager - German Speaking (Budapest)

Service Delivery Manager - German Speaking (Budapest)
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Service Delivery Manager - German Speaking

Tasks

  • Self-responsible assurance of contract compliance, especially service level management as well as monitoring of quality and OLA compliance
  • Rule communication to all stakeholders and responsibility for customer satisfaction
  • Management of customer/partner claims, especially in strategic and complex projects
  • Order management - in particular, setting up the necessary new order processes in the T-Systems partner-customer triangular relationship
  • Strategic development of the customer
  • Control of the planning process & forecast process
  • Cost management, control of overarching cost optimization programs
  • Preparation and execution of financial reviews
  • Process coordination and implementation, transfer of process know-how and documentation
  • Strong analytical skills with proven ability to comprehensively analyze processes and workflows
  • KPI monitoring and quality management
  • Minimum 3-5 years of experience as a process owner or process designer on large and complex projects
  • Management reporting and governance responsibilities
  • Steering and participation in overarching projects
  • Deriving and recommending optimization potentials regarding portfolio and standardization
  • Responsibility for the implementation of quality assurance measures

If you have…

  • Completed studies in the field of computer science, telecommunications or business administration or a comparable education with many years of professional experience.
  • 5ys+ IT service management experience in a customer-facing role
  • Exceptional depth of experience in service, delivery and partner management
  • Proven, very extensive experience in commercial/technical management of platform businesses (ideally cloud platforms) in a large international customer environment
  • Extensive knowledge of technology trends and the competitive landscape in the cloud market (SaaS, PaaS, IaaS)
  • Hands-on experience in cloud computing and data center services
  • Excellent knowledge and years of experience in communicating with the customer and vendors/partners to ensure our value proposition is met
  • Extensive experience in planning / forecasting and cost management
  • Strong sales orientation for continuous expansion of customer business (basis for cloud)
  • In-depth business management knowledge accompanied by familiarity with costing processes within the Group
  • Strong knowledge of ITIL and quality management
  • Extensive knowledge of the T-Systems portfolio is desirable
  • Exceptional communication, presentation and moderation skills as well as absolutely professional appearance and persuasiveness at top management level - particularly in English
  • High degree of flexibility- Willingness to expand the scope of classic service delivery management (customer interface) to "product service management" (interfaces to partners and many customers)
  • Business fluent in German and English, written and spoken (C2)
  • Willingness to travel (national and international)
 
Budapest

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