Customer Service Representative - English Speaker and European Language (German, French, Italian, Spanish, Finnish, Dutch Portuguese or Danish) (Budapest)

Customer Service Representative - English Speaker and European Language (German, French, Italian, Spanish, Finnish, Dutch Portuguese or Danish) (Budapest)
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Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. The primary function is to provide commercial and customer service support. Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.

Customer Service Representative - English Speaker and European Language (German, French, Italian, Spanish, Finnish, Dutch Portuguese or Danish)

Your main duties:

  • Handles inquiries via phone, chat and email from customers and/or internal parties.
  • Order management: order entry, price checking, order clearing compliant with Eaton's policies
  • Complaint handling
  • Coordination of delivery and billing.
  • Handles a variety of pre-sales or post-sales service functions.
  • Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as and-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
  • Resolves problems by applying established policies, procedures and tactics.
  • Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationship.

Required Qualifications:

  • Excellent English as well as one of the following German, French, Italian, Spanish, Finnish, Dutch Portuguese or Danish language skills.
  • 1-3 years of professional experience in Customer Service/Order Management/Logistics/Supply Chain.
  • Knowledge of Order Management systems and processes is preferred
  • Basic command of MS Excel
  • Continuous learning skills
  • Proactive attitude for process improvement
  • Improved time management and prioritization skills
  • Excellent interpersonal skills and professional customer-orientation
  • Bachelor’s degree is an advantage
  • Experience with Business-to-business customers is preferred

What we offer:

  • Competitive compensation and benefits package.
  • Excellent working environment – safety and ethic are really important for us.
  • Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.

We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

 

Budapest

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