German/French/Italian/Polish - Speaking Customer service agent

Our partner is a leading crypto exchange company who is giving millions access to crypto trading and decentralized crypto applications. 

What we offer:

• Competitive remuneration package
• Yearly Performance Bonus
• Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation program.
• Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

What will you do:

• Handling inquiries and issues from global customers through various channels, including email, chat, and voice (90% of the task is through live-chat)
• Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, Products, platforms, and services, etc.
• Maintaining a strong understanding of company products to effectively communicate with customers
• Establishing and nurturing strong relationships with company partners and external stakeholders.
• Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they cannot be resolved within standard procedures.

Join if you have:

• At least 1 year of experience in language-related roles, including translation, interpretation, or localization.
• Fluent language proficiency in English
• Fluent language proficiency in German or French or Italian or Polish
• Ability to work independently in a fast-paced environment and deliver multilingual support.
• Willingness to work in shifts
• Willingness to work in the weekends
• Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions.