Italian Speaking Customer Service Supervisor (Budapest)

Italian Speaking Customer Service Supervisor (Budapest)
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S2G Europe is looking for the right individuals to provide customer support for a POPULAR VIDEO STREAMING SERVICE. Our goal is to create the happiest customer service center. Join the best team as a Supervisor, and experience the most innovative workplace in the whole universe!

Italian Speaking Customer Service Supervisor

Feladatok

Is the force with you?

  • Makes sure that the team meets and exceeds quality and customer satisfaction goals to uphold the company values and standards
  • Makes recommendations to management team related to continuous process improvement in order to pinpoint and resolve problems, reduce errors and procedural changes
  • Monitor SLAs, create game plan and constructively manage escalations on a daily basis
  • Monitor hard and soft KPIs in order to provide feedback to Advocates and Team Leaders with a positive coaching mindset
  • Assist and coordinate the training of Advocates according to the training timeline - like a Fairy Godmother
  • Assist Management in maintaining consistent quality assurance procedures, measurements and analysis
  • Cooperate and work closely with Senior Management to achieve the highest level of process efficiency
  • Participate in occasional client calls
  • Bringing process improvement ideas to the game as needed until performance metrics meet our goals
  • Complete weekly and ad hoc reporting for our magical client

Követelmények

  • Excellent English and Italian skills (C1)
  • 3-4 years of Customer Service experience
  • At least 1 year in a Leadership role, preferably management experience in a Customer Service operation
  • High School level education
  • Knowledge of internal and external escalation procedures
  • Ability to rapidly acquire a thorough knowledge of clients’ processes and procedures and ability to effectively communicate them to the Team
  • Excellent organizational and time management skills
  • Strong interpersonal and leadership skills
  • Independence in decision making in a fast-paced work environment
  • Driven, solution focused attitude that manifests in pro-activity and ownership
  • Detail oriented, strong analytical mindset and ability to prepare all required documents prior to client / company sessions 
  • Knowledge of Windows is a must, CRM knowledge is a plus


Amit kínálunk

  • Competitive salary and compensation package
  • Supportive and trust-based company atmosphere
  • Brand new and state-of-the-art office - designed by a multiple winner of the "Office of the year" real estate agency
  • Innovative, professional and multinational working environment in a centrally located office
  • Learning and development opportunities to shape and advance your career path
  • Chance to join a newly established team and be there from the beginning

Chance to be part of the *magic*

Munkavégzés helye

Budapest

Budapest

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