Infrastructure service delivery manager (E-R04) (Budapest)


Infrastructure service delivery manager (E-R04) (Budapest)
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Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries.

Our client is one of the biggest foreign investors in Hungary. 


  • Managing infrastructure related projects; ensure that the project will be delivered to the desired quality, on time and in budget 
  • Project planning (define project objectives, phases and milestones, plan implementation concept) 
  • Is fully responsible for the liaison between the customer and the contractor organisations, owning the relationship regarding the contracts on behalf of the customer organisation, and enabling all communications to take place effectively and efficiently 
  • Improves service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes 
  • Takes a structured and effective approach to own work and demonstrates leadership potential 
  • Is able to analyse, diagnose, design, plan, execute and evaluate work to time, cost and quality targets, exhibiting thorough familiarity with available methods, procedures, tools, equipment and standards associated with own area of specialisation and making correct choices from alternatives 
  • Negotiates all changes to contracts, performing initial investigations and feasibility studies on behalf of the customer organisation 
  • Meets contractors regularly to review progress and performance 
  • Checks invoices from contractors to establish whether they are valid, and recommends payment 
  • Is the first point of escalation for any issues or problems raised by the contractors, or users, and arbitrates in situations of conflict

  • Good communication skills including fluency in English , German is an advantage 
  • Is customer focused, with consultancy and business analysis skills 
  • Pays attention to details and has good interpersonal skills 
  • Broadly skilled in information technology 
  • Politeness, tact, patience and diplomacy while dealing with complex problems 
  • Result-oriented, confident, self-motivated, and driven / high energy 
  • Takes initiative to keep skills up to date and maintain awareness of developments in the IT industry 
  • Educational background: Degree in Information Technology, Business or Management studies related field 
  • Previous experience: Has gained experience in a similar position, or has achieved proficiency in any Development and Maintenance or Service Delivery function

Our offer:
  • Exiting, complex job within a professional team 
  • Professional development opportunities
  • Multicultural environment

Location: Budapest

Working hours: normal business hours
Start: ASAP
Salary: competitive
Job opportunity: employee position 

In case you are interested please register online.  You can call: +36-30-730-2549

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