Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries.
We are now searching for an
IT INFRASTRUCTURE CHANGE MANAGER (LAV-TP01)
- Ensure that modifications to IT Infrastructure Services delivered by the Data Center and Regional Operations Teams are managed in a controlled and effective way as defined by the IT Change Management Process;
- Document, prepare, coordinate, and implement changes;
- Process and allocate tickets in the queues related to Change Management;
- Communicate and ensure that the change process is understood and followed by all IT staff, and that the IT agents are trained to use the associated procedures and work instructions;
- Provide the metrics associated with the change process, in order to demonstrate tangible result, as well as to identify the needed improvement plans;
- Support the improvement plans of the change process, and participate in other related ITIL processes, e.g. incident management and configuration management;
- Chair the respective Change Advisory Boards;
- Do quality control on the Requests for Change (RfC), as well as Standard Operating Procedures (SOPs);
- Manage urgent Requests for Change (“fast track”; emergency RfCs);
- Exchange regularly with other IT managers; develop appropriate working relationships with other IT and non-IT groups within the company.
- Expertise with the CHANGE MANAGER role;
- Certification in ITIL or PROJECT MANAGEMENT highly appreciated, but not mandatory;
- Background as IT SYSTEM or NETWORK ADMINISTRATOR (VMWare, Cisco, NetApp) appreciated, as it could leverage mutual understanding with engineers and stakeholders;
- Fluent ENGLISH language skills both spoken and written required;
- Strong organizational skills, as well as the ability to listen, gather, and understand information about people and situations, quickly;
- Excellent interpersonal skills, including the ability to influence across the organization and externally;
- Expertise with remote and international communications through a wide array of technologies (ticketing tools, documents and forums, phone, chat, e-mail);
- Willingness for a low travel activity (10 %).