Multilingual Speaking Service Desk Analyst (Budapest)

English and French, Polish, Dutch, Italian, German, Slovak, Czech, Turkish language

Multilingual Speaking Service Desk Analyst (Budapest)
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Would you enjoy to be part of the team who will resolve similar issues of one of our Fortune 500 international customers while using your language skills? Are you curious to investigate for a solution when you face a new challenge?



If the answer to both questions is yes, perfect! We have the best opportunity for you, because one of our partner search for Multilingual Service Desk Analyst!

Multilingual Speaking Service Desk Analyst

Feladatok

As a Service Desk Analyst (Level 1) you will resolve IT issues for our multinational customers remotely from Budapest together with other colleagues from around the world.


They will contact you via email, phone, chat or a self-service portal and your task will be to support them in English and one of the following languages: European French, Polish, Dutch, Italian, German, Slovak, Czech, Turkish language either by resolving the issue on the spot or by coordinating with other technician teams (Level 2) to find the resolution.


Besides IT troubleshooting, your responsibilities will include administration and translation of these incoming requests, providing information to both customers and IT teams and follow up on unresolved cases to make sure that the team’s targets are met.


However – being the single point of contact for the customer – your most important responsibility will be to achieve their satisfaction.

Követelmények

You are the perfect candidate if you:

  • have English knowledge and knowledge of one of the following languages: European French, Polish, Dutch, Italian, German, Slovak, Czech, Turkish that you can use on a daily basis

  • feel enthusiastic about answering questions and providing support to international partners

  • eligible to work in Europe



    Advantages:

  • Customer Service / Service Desk / IT support experience

  • Knowledge of computer hardware/peripherals and printers

  • Any previous experience or studies related to Windows operating system, Microsoft Office, Microsoft Outlook and other standard softwares

Amit kínálunk

We offer a colorful and dynamic work environment with:

  • a great diversity of nationalities, cultures and business areas.

  • Language courses

  • Training: Are you concerned about your IT skills? Are you a comfortable home user of today’s technologies and have interest and affinity to learn more about IT? We are ready to provide the technical and soft skill training necessary to be successful in your position. In addition, you will have access to various well-known online learning platforms.

  • Internal rotations in-between professional areas and promotions

  • Volunteering, sport and employee events:

Munkavégzés helye

Budapest

Budapest

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